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Terms & Conditions

RETURNS & EXCHANGES

If it is our fault: General Leathercraft will stand behind it and cover all costs associated with the issue.

If it is the customer’s fault: (ex: clicked the wrong button, don’t like the color, ordered incorrect type of belt, didn’t measure according to our guide, forgot to add a customization, etc.), the customer is responsible for the charges occurred with the mistake.

Our work comes with a limited, lifetime craftsmanship warranty. General Leathercraft is not responsible for items burnt, torn, tattered, broken, submerged, or any other type of mistreatment of leather. Our limited, lifetime craftsmanship warranty covers the leather product itself from defective craftsmanship resulting in limited or deficient use. Alterations or changes made by any entity other than General Leathercraft voids the warranty.

**All exchanged/returned orders without an RMA number AND form will be returned to sender at the sender’s expense. Please contact customer service prior to sending products back.**

Exchanges

All stock and/or non-customized products MUST be exchanged within 14 calendar days from delivery – NO EXCEPTIONS. All exchanged items must be unused and in new condition. We reserve the right to deny any exchanged items not in this condition. The customer is responsible for shipping the item back to General Leathercraft at their own cost. Please be sure to write the RMA number on the outside of the package before shipping and place the return authorization form in the box with the product. Belts with a name will not be exchanged. It is up to our discretion on all exchanges. Return shipping costs may be associated with returning the order back to the customer.

Returns

All stock and/or non-customized products MUST be returned within 14 calendar days from delivery – NO EXCEPTIONS. All exchanged items must be unused and in new condition. We reserve the right to deny any returned items not in this condition. The customer is responsible for shipping the item back to General Leathercraft at their own cost. Please be sure to write the RMA number on the outside of the package before shipping and place the return authorization form in
the box with the product.

Custom products that incur spelling or design errors created by the customer will not be eligible for returns, and can be remade at the customer’s expense. If spelling errors occur that do not match the order specifications, we will remake the product at no expense to the customer. The use of emojis, hyphens, dashes, or any other special characters are not considered to be spelling errors, as they are not published through the ordering process and are not available. If you have questions about your customization, please contact us BEFORE you order.

Restock fees

It is up to our discretion on all returns. There may be shipping costs associated with returning the order back to the customer.

Items may ONLY be exchanged/returned once you have spoken with a customer service representative and have been issued an RMA number and form. All Items returned without proper RMA identification will be returned to sender.

Please feel free to contact us with any questions or concerns.

Contact us at:
(800) 445-5262 Toll Free
(325) 625-2444 Fax
Online Contact Form

STOCK AND HYBRID BELT RETURN POLICY

If you want to return or exchange a stock or hybrid belt, the belt being returned HAS to be unused and sell-able as new. We will refund the order upon receiving *minus shipping* and you can reorder the correct size and/or product. This is for the Stock Belts and Hybrid Belts ONLY.

TERMS & CONDITIONS

FREIGHT

All other orders will be shipped F.O.B. Coleman, Texas.

Net 30 days to dealers having a good D&B rating that submit the proper credit references with purchase order.  An interest charge of 1.5% per month will be added to all accounts older than 30 days from date of invoice.

Contact us at:
(800) 445-5262 Toll Free
(325) 625-2444 Fax

Copyright Notice

This web site was created by  Pioneer General Leathercraft Mfg. All rights are reserved. You have permission to print, reproduce, or distribute any of its pages for your personal use only, so long as (a) you do not modify any page and (b) you include this page with any distribution.

Other Links

Links that may appear on this site are intended solely for your convenience in identifying and accessing other sources of information, and are not to be construed as being endorsed by or affiliated with our office. Furthermore, General Leathercraft does not imply that it is legally authorized to use any trade name, registered trademark, symbol, logo, or seal that may be reflected in any of these links.

Thank you for your understanding and time in reading these terms.