Category: Customer Satisfaction

Hey, thank you so much! I feel a little silly but having looked at your Facebook and Instagram I can tell you pay special attention to detail and you understand. I will say I have had a wonderful experience working with this company. Helping me to answer questions before my order about what I needed and how to get the correct fit. I really appreciate it and I will recommend you guys to everyone at my gym :)

A. Starbuck

Thank you so very much for your help Kimberly. I’ve heard you guys had amazing customer service and I can confirm, it is the best!

S. Winkler

A note – my belt arrived today. I’m very happy – with the quality and craftsmanship and also that it’s coming directly from you. Know that you and your team are contributing to the health and fitness of a guy pushing 60! Every Monday, Wednesday and Friday – it’ll be on around 6 a.m. pacific time! Getting stronger every day.

With best regards,

T. Bell

I needed to replace my old lifting belt which I had for about 30 years. I wanted to replace it with another just like it. I was not able to find a good replacement in any of the local stores and was pleased when I came across General Leathercraft on-line and saw this belt which was as close as it could possibly be to the one that I was used to. I sent an email to the company late in the evening and got an immediate response from Matt. Since it was well after the business closing hours I was surprised. In fact, Matt was actually working out at the gym himself but took the time out of his workout to respond several times to my questions via email. I had some specific specifications that I was looking for and Matt assured me that they could be met. So, I placed an order for the LB4(treated) the very next morning. I received the belt two days later and they even paid for the shipping. The leather quality is superb and I was able to comfortably wear the belt right out of the box…whatever treatment they use makes it just soft enough to be comfortable but not compromise the stiffness that I was looking for in a weightlifting belt. I cannot offer enough praise for how responsive Matt was to my numerous emails to him. He was always very quick to respond, always very positive and his primary concern was that I be satisfied with the belt, which I am. I was glad to be able to purchase from a family-owned business where the product was made in the USA, and the belt is guaranteed for a ‘lifetime’. Who does that anymore? I am so satisfied that I posted a General Leathercraft flyer in my gym so that others can know that this company and their great products exist. You cannot go wrong with this belt. It is of the highest quality, very comfortable, very fairly priced, and if you have the pleasure of dealing with Matt, I can assure you the buying experience will be one of the best you have ever had. Matt, thanks again for offering such personal attention to me during this purchase. I look forward to doing future business with you and referring others to you as well. I don’t take the time to write reviews but felt obligated to write this one based on the product quality and excellent customer service. Best regards.

T. Johnson

Wow! Quality, quality, quality, by far the best belt I have ever worn, very comfortable, and supple, I own a couple of other belts which will now be put on eBay, this is the only one I’ll need….if I ever want another belt I know where I’ll be getting it, thanks guys.

A. Strathie

I just wanted to take a quick minute to say that you guys are the best company I have every had the pleasure of ordering a custom product from. I ordered 2 custom belts and when it came time to make them you guys called personally to give me your professional opinion on the choices I made and that there would be a possibility I wouldn’t like them once we got them. This speaks volumes about your company and how much you care about your clients being happy. You could have easily made the belts with the options I chose and let it be but you didn’t, you called me and gave better options to achieve what I was wanting in our belts. Thank you for being a great, honest and trustworthy company. I look forward to ordering many more products through you. Have a great day and thank you again for making me feel important as a client. We can’t wait to get our belts and put them to use.

J. Miner

I apologize for the language, but something this good shouldn’t be censored or filtered.

Let me first start out by saying my belts is the most badass thing I’ve seen since Bo and Luke Duke jumped over a pond with Dixie playing in the background – I swear to God it’s as American as it sounds too. When I first opened my package from the find folks of USPS, a light shined so bright that I couldn’t look directly into the box. I heard angels singing and the high voice of God himself spoke to me and said, “Well done, my good and faithful servant. Let thy gains come to thee.”

The craftsmanship is better than that of Nina, Pinta and Santa Maria. I couldn’t be even more happy to support true American made products. You guys seriously kick ass and had an awesome turn around time.

But seriously tho, thank you for the hard work you guys are putting in during the holiday season and for the awesome customer support. Y’all are second to none in my book. Thanks again.

J. Cooper

To everyone at General Leathercraft,

I am beyond excited to say thank you for the service and the quality of the belt I received. I had issues getting the belt because of Jamaican Customs but it was well worth the wait and the 100% Customs Duty charge LOL.

Thank you to your entire team. Perfect recommendation for the 3″ belt and I will be ordering again, very soon – with some personalization next time around!

Best Regards,

B.

Hey Matt,

I just wanted to say thank you for shipping my belt so fast. I was able to try it out for a few lifting sessions before my first meet and I was very impressed. It fits great and worked awesome. Way better than the cheap nylon one I was using before. I’m very happy I ordered a belt from your company.

J. Martin

Thank you for all of your help. I have done business with a lot of companies in this industry and you guys are BY FAR the best. Thank you for being awesome at what you do!

Red

I wasn’t sure where to send this . . .

My belt arrived today. It’s gorgeous. I know it’s one of the simplest belts you make, but its great and the care and craftsmanship shows. Thanks to everyone who worked on it.

you guys are awesome at what you do. please thank whomever put time in on this belt. I’m looking forward to breaking it in.

Thanks and I hope y’all can find some down time with the sale and holiday rush coming.

Thanks Again,
J. M. Smith

BEST customer service I have ever received. Belt is of the highest quality. Thanks!

Nathan G.